Return & Refund Policy

At sufaat, customer satisfaction matters to us. We want you to feel comfortable shopping with us, so we offer a 7-day return period and aim to make eligible returns simple and easy.

7-Day Return Policy

You may request a return within 7 days of receiving your order. Please contact us within this period to explain your return request and receive instructions.

To help us process your request, please include your order number and a brief explanation of the reason for the return.

Return Eligibility

To be eligible for a return, items should generally be:

Unused and in their original condition.
Returned with their original packaging, where applicable.
Accompanied by proof of purchase or order details.

Some products may have special return requirements for hygiene, safety, or other reasons. Please contact us before sending an item back so we can confirm whether it qualifies.

How to Request a Return

Follow these simple steps:

Email us at info.zivya@gmail.com within 7 days of receiving your order.
Include your order number and the item you wish to return.
Wait for our reply with return instructions.
Follow the instructions provided by our support team.

Please do not send an item back before contacting us, as we need to provide the appropriate return instructions.

Free and Easy Returns

We aim to provide free and easy returns for eligible orders within our 7-day return period. Please contact our support team before returning your product so we can explain the applicable return arrangements.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info.zivya@gmail.com. Include your order number and, if possible, clear photos showing the issue. We will review the matter and help you with an appropriate solution.

Refund Policy

Once your returned item has been received, where applicable, and inspected, we will notify you about the status of your refund.

Approved refunds are processed within 2 business days. The time it takes for the money to appear in your account may depend on your bank or payment provider.

Refunds will generally be issued to the original payment method where possible.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to assist if your order has not yet been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and our return policy may apply.