Privacy Policy

At sufaat, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit our store or place an order.

Information We Collect

When you visit our store, contact us, or place an order, we may collect information such as:

Your name.
Billing and shipping address.
Email address.
Order details and purchase history.
Payment-related information handled through our payment providers.
Information about how you use our website, where applicable.

The information collected depends on how you interact with our store and the services you use.

How We Use Your Information

We may use your information to:

Process and manage your orders.
Confirm advance payments and arrange delivery.
Send order confirmations and shipping updates.
Respond to customer service requests.
Handle eligible returns and refunds.
Improve our products, website, and shopping experience.
Detect, prevent, or investigate suspected fraud or misuse.
Meet applicable legal and regulatory obligations.

Payment Information

Our store accepts advance payment. Payments may be processed through third-party payment providers. Your payment information is handled according to the applicable provider's privacy and security practices.

We do not intentionally request unnecessary sensitive payment details through ordinary email.

Sharing Your Information

We may share relevant information with service providers when necessary to operate our store. These may include payment processors, shipping and delivery providers, website hosting services, analytics providers, and customer support services.

We may also disclose information when required by law or when necessary to protect our rights, customers, or store.

We do not sell your personal information in exchange for money.

Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Data Security and Retention

We use reasonable measures intended to protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for order fulfilment, customer support, recordkeeping, legal compliance, and legitimate business purposes.

Your Privacy Choices

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have other privacy rights under applicable law.

To submit a privacy-related request, contact us using the email below. We may need to verify your identity before responding.

Children's Privacy

Our store is not intended to knowingly collect personal information directly from children in circumstances where parental consent is legally required. If you believe a child has provided personal information improperly, please contact us so we can review the situation.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external websites. We encourage you to review their privacy policies before sharing information with them.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal requirements change. Any revised policy will be posted on this page with an updated effective date where appropriate.